TUMEX RETAIL SHOP RETURN POLICY

At Tumex Retail Shop, your satisfaction matters to us. If you are not completely happy with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange.

Items must be unused, in original packaging, and in resellable condition. Proof of purchase is required. Certain items such as personal care products, clearance merchandise, and final sale items may not be eligible for return due to hygiene and promotional policies.

Unless the item arrived damaged or incorrect, customers are responsible for return shipping costs. If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.

To initiate a return, please contact our customer service team with your order number.

We appreciate your business and are committed to providing a smooth and fair shopping experience.